How reservations work
Why can’t I check a guest’s profile photo?help article
What are response rate and response time and how are they calculated?help article
Why are hosts asked to respond within 24 hours?help article
As a host, how can I check the status of a reservation?help article
What does each reservation status mean?help article
How can I check if a reservation for a guest is confirmed?help article
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Cancellations
What happens if my guest cancels?help article
How do I cancel a reservation as a host of a place to stay?help article
As a host, what penalties apply if I cancel a reservation for a stay?help article
How do I cancel my trip because of an extenuating circumstance?help article
What happens to a guest if I have to cancel?help article
How do I restore a canceled reservation for a guest?help article
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Changes
As a host, how do I make a change to a confirmed reservation?help article
How does it work if a guest wants to change their reservation?help article
Can I change the price of a pending or confirmed reservation?help article
Can I add cleaning fees to a confirmed reservation?help article
Can I change or cancel a guest’s reservation during the trip?help article
What if a guest doesn’t respond to my alteration request?help article
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Guest refunds and reimbursements
How do I refund my guest?help article
Do I have to refund my guests when they make a complaint?help article
What is the Resolution Center?help article
Issues with a reservation
What should I do if I'm uncomfortable hosting someone?help article
What do I do if my guest breaks something in my place?help article
What if my guest doesn't show up for their reservation?help article
What should I do if my guest wants to bring extra people?help article